Frequently Asked Questions

 

 

What is EasyPark?

 
EasyPark is a comprehensive easy-to-use electronic parking payment system that provides the ultimate solution for drivers - paying for time parked as designated by your location and receiving parking reports on usage and proceeds. The core of the EasyPark system lies in a durable, adaptable, contactless, multi-application in-vehicle device.
   

What are the advantages of using EasyPark?

 
  • Convenience: No need to look for coins, run to the meter or the pay-and-display machine, EasyPark is always ready to use.
  • Accuracy: No need to estimate how much time you will need.  The device will be charged for the time parked.
  • Easy to replenish:  Log in to your account online to replenish your EasyPark device.
  • Environmentally friendly:  No more printed stubs or validation tickets.  Proof of parking history is accessed on this website through the My Account page.
   

How can I get more information regarding EasyPark for my business?

 


EasyPark allows businesses to save valuable time and money. For example, with EasyPark the cost of parking is easily controlled through the back office application. For a complete list of advantages, please visit our Business/Commercial page, or to inquire further regarding corporate accounts, please call us at 1-855-US-EASYPARK (873-2797), or fill out the Contact Us form.

   

How can I get a new EasyPark device?

 
You can purchase a new device through this website, once your municipality starts using the system, by registering an account, and from within your account by clicking on the Order Device link.
   

How do I register my device to my account?

 
You can register your EasyPark device to your account by clicking on the Update Device Info link from the menu on the right in your account and following the directions on that page.
When updating your device information after it is registered, you may enter a license plate number and device alias (alternative device name, ie. 'Jim's Car').
   

How do I load money onto my device?

 
  • Once you are logged into your account, click on the link for "Add Funds" in the menu on the right.
  • Follow the instructions on that page to add funds to your account.
  • Once funds have been added to your account, click on the "Transfer Funds to Device" link in the menu on the right.
  • Connect your device to your computer using the supplied USB cable.
  • Follow the instructions on that page to transfer funds from your account to your device.
  • The device will sync with your account and download any changes in zones, rates and other updates as needed.
   

Does registering my device help with regard to loss or theft of my device?

 
Registering your device on the website provides protection for you in the event your device is lost or stolen.  If your registered device is lost or stolen, please call the EasyPark hotline at 1-855-US-EASYPARK (1-855-873-2797) or report it on the EasyPark website (www.EasyParkUSA.com).  We will block the reported device from being connected to our website, and flag it to be confiscated by parking authorities or authorized service center management if found.
   

Annual or Monthly membership?

 
You may select either monthly or annual membership.
The benefits of an annual membership include two months free as compared to paying monthly, and you won't be hassled by a monthly credit card bill.
  1. Log into your account.
  2. Click on the Update Payment Info link on the menu to the right.
  3. Click on the Switch to Annual Billing or Switch to Monthly Billing button under the explanation of your current membership fee.
  4. Please be sure to read the information regarding your decision to switch to Annual Billing, and confirm by pressing the Yes, switch me to Annual Billing (or Monthly Billing) button.
   

Can I get a refund for the remaining funds on the device?

 
Since the EasyPark device is as good as cash for the purchase of parking time, there is no refund on lost devices. In other words, in the event your device is lost or stolen, www.EasyParkUSA.com bears no liability for the remaining balance on the device.
   

I cannot register my EasyPark device. Error: "Device xxxxxxxx has already been registered by another user"

 
An EasyPark device can only be registered to one person at a time.  Please contact EasyParkUSA at 1-855-US-EASYPARK (873-2797) to seek resolution.
   

 

Device Operation 

 Download the EasyPark instruction manual
.

   

How do I turn my device on?

 
You should follow the instructions of your specific location.
In general, press the “ON” button once to see your balance and preset parking city (if applicable).  Press the “ON” button a second time and use the up and down arrows to choose your parking zone, then press “ON” a third time to set it to “Park Mode”.  Your device is now active for parking purposes, as indicated by the display showing the letter “P” in the bottom left corner, along with the city and parking zone (if applicable), and time remaining (in accordance with maximum parking limits or dollar balance on your device, whichever is less).
   

How do I turn my device off?

 
Simply press the “OFF” button to exit “Park Mode” and turn your device off.
   

Where should I display my EasyPark device?

 
The device should be displayed according to your location’s specific instructions.
In general, simply hook the EasyPark hanger on the top of the window pane facing outward.  Then roll the window up until the hanger is secured at the top of the window.
   

How long can I park using my EasyPark device?

 
The duration of time allowed will be displayed on the device screen when the device is set to “Park Mode”.  It is determined by zone regulations and device account balance. After the maximum parking time elapses, the device will turn off automatically.  If this occurs, you may run the risk of receiving a parking violation.
   

I received a parking violation when my EasyPark device was turned on.  How can I dispute the fine?

 

The device stores all recent parking activities.  As soon as you receive a violation you believe to be in error, upload your latest parking activities to our website using your USB connection.

You can then print out a report with the relevant parking details to dispute your violation with the proper authorities.

   

How do I know when the battery in my device is low?

 
When you device battery is low, the device will display a “Low Battery” icon.
   

How do I replace the battery?

 
We recommend following these instructions closely when changing your device battery:
  1. Obtain a replacement battery (model CR2032 Lithium Ion battery). 
  2. Press “OFF” to ensure your device is not in “Park Mode”.
  3. Remove plastic hanger and unscrew the battery cover on the back of the device.
  4. Carefully remove the old battery.
  5. Carefully place the new battery in exactly the same way the old battery was placed.
  6. Replace the battery cover.
  7. Connect the device using the USB cable, and sync it with the website (www.EasyParkUSA.com) in order to reset the internal clock and update the software in the device.
  8. If your device is not working after following these steps, please call us at 1-855-US-EASYPARK (873-2797) to seek resolution.
   

I received the following error on my computer:
'Failed to validate certificate. The application will not be executed.'

 
This may be caused because of a third party component that may be using Java and has allowed the certificate to expire.

To correct this on a PC:

  1. Open Java in the Control Panel:  Start > Control Panel   (Type in “Java” in the search bar if you can’t find it.)
  2. In the Java Control Panel Go to the Advanced tab > Advanced Security Settings
  3. UNCHECK the option:   "Enable online certificate validation"
  4. CHECK the option:  "Enable list of trusted publishers"

To correct this on a MAC:

  1. Go to /Applications/Utilities/Java Preferences or click on the Apple Menu > System Preferences > Java
  2. Go to the Advanced tab > Security section
  3. UNCHECK the option:   "Enable online certificate validation"
  4. CHECK the option:  "Enable list of trusted publishers"

The next time you launch the EasyPark java applet it may prompt you with "certification failed the validation" and give you the option to trust it anyway.

Select the option to indicate that you trust it, and it should be fine from then on.

   

 

System Requirements

   

What are the minimum system requirements?

 


Minimum system requirements:
Operating System:   Windows XP, Windows Vista, Windows 7, Windows 8 (desktop mode), or Mac OS X 10.7.5 and newer
Java Version:   EasyPark USA recommends updating to the latest stable version
Browser:   EasyPark USA recommends using Internet Explorer 9 or 10 (for PC running Windows) or Safari 6 or higher (for Mac OS X)

   

Why do I need Java?

 
Java is necessary for establishing a communicative link between your EasyPark device and our EasyPark servers.
This is how we are able to update your EasyPark device with the latest software updates, synchronize the internal clock on the EasyPark device,
and transfer funds from your account to your EasyPark device.
This is safe and will not compromise your computers security.
   

How do I install Java?

 
Please refer to our Java Reference page for more information.
   

Daylight Savings Time Questions

 
Does my device automatically update for Daylight Savings Time / Standard Time?
Yes. Included with the zone configurations on the device is two years worth of DST changes. Whenever you synchronize your device, these configurations are updated.

What should I do if I don't think my EasyPark device internal clock changed for Daylight Savings Time / Standard Time? Please update your device by logging on to your account and following the instructions to "Update Device" on the Update Device Information page. If this does not solve your issue, please contact EasyPark Support at support@easyparkusa.com or call 855-873-2797.

 

If you have a question that was not addressed in this FAQ section, please feel free to submit it here.

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